Shipping policy

Laluva Shipping Information

At Laluva, we aim to make every shopping experience seamless and stress-free. Below you’ll find important details about how we handle shipping and deliveries.

Shipping Within the United States

We’re pleased to offer free standard shipping on all U.S. orders placed through our website. Estimated delivery time ranges between 8–12 business days once your order is dispatched.

Order Processing

All orders are prepared for shipment within 1–2 business days after your payment has been confirmed. Please note: orders placed on weekends or public holidays will be processed on the next working day.

Tracking Your Order

Once your package leaves our warehouse, you’ll receive an email containing a tracking number, so you can follow your shipment every step of the way.

Possible Delivery Delays

While we do our best to meet the stated timeframes, external factors—such as severe weather or customs clearance—may occasionally cause delays. We appreciate your patience and understanding in these situations.

Refused Deliveries

If a parcel is refused at the time of delivery without prior notice to us, it will be returned to our international supplier. Please keep in mind:

  • Such returns may be treated as unauthorized, which could affect eligibility for a refund.

  • Refunds (if applicable) will only be issued once the item is safely received back by our supplier and will follow our Return Policy.

  • Any applicable shipping, return, and restocking fees will be deducted from your refund.

To avoid these issues, we kindly ask that you contact us first if you need to refuse or cancel a delivery.

LOST OR DAMAGED PACKAGES
Contact us right away at hello@laluva.com when your package fails to arrive or shows signs of damage. We will start an immediate process to solve your problem.

NEED HELP?
Our customer support team stands ready to answer any shipping-related questions you might have. Our team exists to provide you with an outstanding Laluva shopping experience.