Shipping policy
Last updated: September 1, 2026
At Laluva, we want your order to arrive smoothly and without unnecessary hassle. Below you’ll find the key details about processing, delivery, tracking, and what to do if something goes wrong.
Shipping Within the United States
We currently ship to customers within the United States.
We offer free standard shipping on all U.S. orders placed through our website.
Once your order has been dispatched, estimated delivery is 8–12 business days.
Please note that delivery times are estimates and may occasionally take longer due to circumstances outside our control.
Order Processing
After your payment has been confirmed, we usually prepare your order for shipment within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next available business day.
Delivery Time
Most orders arrive within approximately 8–12 business days after dispatch.
Although we work hard to stay within this timeframe, delays may sometimes occur due to factors such as severe weather, customs clearance, carrier delays, or other unexpected circumstances.
We appreciate your patience if your package takes a little longer than expected.
Tracking Your Order
Once your order leaves our fulfillment facility, we’ll send a shipping confirmation email with your tracking number.
You can use the tracking information to follow your package while it’s on the way.
Haven’t received tracking information yet? Please contact us at hello@laluva.com and we’ll be happy to check the status of your order.
Lost or Damaged Packages
If your package does not arrive, appears to be lost, or arrives with visible damage, please contact us as soon as possible at:
Please include your order number and, if applicable, photos of the damaged package or product.
Our team will review the situation and help determine the best next step.
Refused Deliveries
Please contact us before refusing a delivery.
If a package is refused without contacting us first, it may be returned to our supplier and the return may be treated as unauthorized.
Any refund, if applicable, will only be considered after the package has been safely returned and reviewed in accordance with our Return & Refund Policy.
Any applicable shipping, return, or other fees may be deducted from the refund.
Shipping Delays
Sometimes delays happen even when everything is shipped correctly.
Severe weather, customs processing, carrier disruptions, public holidays, or other unexpected events may affect delivery times.
We’ll always do our best to assist when there is a delay, but Laluva cannot guarantee a specific delivery date.
Need Help?
Have a question about your shipment or delivery?
Our customer support team is here to help.
Store Name: Laluva
Office Address : 45 W 29th Street, New York, NY 10001, United States
Email: hello@laluva.com
Phone: +1 917 735 5970
Customer Service Opening Hours:
Monday to Friday – 9:00 AM to 6:00 PM (EST)
We aim to respond within 12 hours.
Thank you for choosing Laluva. We truly appreciate your order and hope you enjoy your purchase.