Refund policy

At Laluva, we want you to be happy with your purchase. Please review the policy below for information about returns, refunds, exchanges, and cancellations.

30-Day Returns

Eligible items can be returned within 30 days of delivery.

To be eligible, the item must be:

  • Unworn and unused
  • Unwashed
  • In original condition
  • With original tags attached
  • In original packaging

Returns requested after 30 days cannot be accepted.

Damaged or Defective Items

We accept returns and refunds for bags with:

  • Major manufacturing defects
  • Significant damage
  • Serious quality issues that affect normal use

Please contact us as soon as possible if you receive a damaged or defective item.

Items We Do Not Accept

We do not accept returns for:

  • Minor scratches or small imperfections
  • Slight color variations
  • Minor stitching differences
  • Natural leather grain, texture, or markings
  • Normal new-material odors
  • Normal wear and tear
  • Changes of mind about color, style, or size

Return Shipping

For personal-preference returns, the customer pays the return shipping cost.

For approved defective, damaged, or incorrect items, Laluva will provide a prepaid return label.

Please contact us before sending any item back.

How to Start a Return

Email hello@laluva.com with:

  • Your order number
  • Reason for the return
  • Photos, if the item is damaged or defective

Our team will review your request within 24–48 hours.

Once approved, we’ll send you the return instructions.

Refunds

After we receive and inspect your return:

  • Return processing: 3–5 business days
  • Refund processing: 5–7 business days

Refunds are issued to your original payment method. Your bank or payment provider may need additional time to post the refund.

Restocking Fee

We do not charge a restocking fee for eligible returns.

Exchanges

Exchanges are available depending on product and variant availability.

Please email hello@laluva.com with your order number and requested replacement.

Address Changes

  • Within 24 hours: We can usually update your shipping address at no extra cost.
  • After 24 hours: Your order may already be in fulfillment, so address changes may no longer be possible.

Order Cancellations

  • Within 12 hours: Cancellations are available with a 10% cancellation deduction.
  • After 12 hours: Orders can no longer be cancelled once they enter processing.

Contact Us

Store Name: Laluva

Office Address : 45 W 29th Street, New York, NY 10001, United States
Email: hello@laluva.com
Phone: +1 917 735 5970

Customer Service Opening Hours:
Monday to Friday – 9:00 AM to 6:00 PM (EST)
We aim to respond within 12 hours.