Contact Us

Questions about a bag, an order or a return? Email or call us and we'll reply within 12 hours on weekdays.

Contact Information:

Customer Service Hours:

  • Monday to Friday: 9:00 am to 6:00 pm (EST)
  • Saturday & Sunday: Closed
  • We aim to respond within 12 hours.

We can help with:

  • Product information and availability
  • Assistance with placing orders
  • Shipping and delivery inquiries
  • Returns and exchanges
  • Wholesale inquiries
  • Collaborations and partnerships
  • Feedback and suggestions

Many common questions are answered in our FAQ.

Feedback:
Have a suggestion or a complaint? Send it to hello@laluva.com. We read everything and use it to improve our bags and service.