Laluva Frequently Asked Questions

Welcome to Laluva.

Here are answers to some of the questions we get most often about orders, shipping, returns, payments, and customer support.

Still need help? Just reach out to us.

1. How long does delivery take?

Orders are usually processed within 1–3 business days.

Shipping typically takes 5–9 business days.

Most orders arrive within 6–12 business days.

Delivery times are estimates and may be affected by carrier delays, weather, holidays, or other unexpected events.

2. Do you offer free shipping?

Yes. We offer free standard shipping on eligible U.S. orders.

Any additional shipping options and costs will be shown at checkout.

3. Where do you ship?

We currently ship to eligible addresses within the United States.

We do not currently offer international shipping.

4. Where is Laluva based?

Laluva is an online store based in New York.

Office Address : 45 W 29th Street, New York, NY 10001, United States
Email: hello@laluva.com
Phone: +1 917 735 5970

Customer Service Opening Hours:
Monday to Friday – 9:00 AM to 6:00 PM (EST)
We aim to respond within 12 hours.

Our address is a business contact address, not a retail store.

5. Do you have a physical store?

No. Laluva is currently an online-only store.

Please do not send returns to our business address unless our team gives you return instructions.

6. How do I track my order?

Once your order ships, we’ll email you the tracking number.

You can use it to check your delivery status with the carrier.

If you don’t receive tracking information within five business days, contact us at hello@laluva.com.

7. Can I change my shipping address?

Please contact us as soon as possible if you entered the wrong address.

We’ll do our best to help, but changes are not guaranteed once your order has entered processing or shipped.

8. Can I cancel my order?

Cancellation requests should be made as soon as possible.

Within 12 hours: You may request cancellation, subject to a 10% cancellation deduction.

After 12 hours: Your order may already be in processing and cannot be canceled.

Once an order has shipped, it cannot be canceled.

9. What is your return policy?

Eligible items may be returned within 14 days of delivery.

Items must be:

• Unworn and unused
• Unwashed
• In original condition
• With original tags
• In original packaging, where applicable

Please contact us before sending anything back.

10. How do I start a return?

Email hello@laluva.com with:

• Your order number
• Reason for the return
• Photos, if the item is damaged or defective

Once approved, we’ll send you the return instructions.

11. Who pays for return shipping?

For returns due to change of mind, wrong size, color, or style, the customer pays the return shipping cost.

For approved damaged, defective, or incorrect items, Laluva will cover the applicable return shipping cost.

12. What if my item arrives damaged or defective?

Please contact us within 48 hours of delivery.

Send your order number, a description of the problem, and clear photos.

Once confirmed, we may offer a replacement or full refund.

13. When will I receive my refund?

After we receive and inspect your return:

• Return processing: 3–5 business days

• Refund processing: 5–7 business days

Refunds are sent to your original payment method.

Your bank may need additional time to post the refund.

14. Do you charge a restocking fee?

No. We do not charge a restocking fee for eligible returns.

15. Can I exchange an item?

Exchanges may be available depending on stock.

Email hello@laluva.com with your order number and the item you’d like to exchange.

16. What currency do you use?

All Laluva prices are shown in U.S. Dollars (USD).

17. Are taxes included?

Any applicable sales tax is calculated at checkout based on your shipping address.

You’ll see the final total before payment.

18. What payment methods do you accept?

Available payment methods are shown at checkout.

These may include credit cards, debit cards, PayPal, Google Pay, and other payment methods supported by Shopify.

19. Can I place a bulk order?

Yes, bulk orders may be available depending on the product and quantity.

Contact hello@laluva.com with the product, quantity, and delivery details.

20. How can I contact Laluva?

We’re happy to help.

Store Name: Laluva

Office Address : 45 W 29th Street, New York, NY 10001, United States
Email: hello@laluva.com
Phone: +1 917 735 5970

Customer Service Opening Hours:
Monday to Friday – 9:00 AM to 6:00 PM (EST)
We aim to respond within 12 hours.

For order questions, please include your order number so we can help you faster.

Thank you for shopping with Laluva.