Payment Policy
Last updated: September 1, 2026
This Payment Policy explains how payments, prices, taxes, cancellations, and refunds work when you shop at laluva.com.
1. Currency
All prices are shown in U.S. Dollars (USD).
Your bank or payment provider may charge additional currency conversion fees if your payment account uses another currency.
2. Payment Methods
Available payment methods are shown at checkout.
These may include major credit and debit cards, PayPal, Google Pay, and other payment methods supported by Shopify and our payment providers.
We do not accept cash, checks, or money orders unless stated otherwise.
3. Taxes
Any applicable sales tax is calculated at checkout based on your shipping address.
You will see the full amount before completing your purchase.
4. Shipping
Laluva offers free standard shipping on eligible U.S. orders.
Any additional shipping charges will be shown at checkout.
5. Payment Security
Payments are processed securely through Shopify and authorized payment providers.
Laluva does not directly store complete credit or debit card numbers.
6. Payment Issues
A payment may be declined because of incorrect information, insufficient funds, bank restrictions, security checks, or technical issues.
Please check your payment details or try another available payment method.
7. Order Confirmation
After placing an order, you’ll receive an order confirmation email.
We may cancel an order if payment cannot be verified, an item is unavailable, or there is a significant pricing or technical error.
If a paid order is canceled, the applicable refund will be sent to the original payment method.
8. Order Cancellations
Cancellation requests must be made as soon as possible.
Within 12 hours: Cancellation may be requested, subject to a 10% cancellation deduction.
After 12 hours: Orders may already be in fulfillment and cannot be canceled.
Once an order has shipped, it cannot be canceled.
9. Refunds
Approved refunds are sent to the original payment method.
After we receive and review an eligible return:
- Return processing: 3–5 business days
- Refund processing: 5–7 business days
Your bank or payment provider may need additional time to post the refund.
Please see our Return & Refund Policy for complete details.
10. Pricing Errors
We do our best to keep product prices accurate.
If a product is listed incorrectly due to a technical or typing error, we may cancel the affected order and issue a refund if payment has already been made.
11. Payment Disputes
Have a question about a charge? Please contact us at hello@laluva.com first.
We’ll review the payment and order details and do our best to resolve the issue.
12. Contact Us
Store Name: Laluva
Office Address : 45 W 29th Street, New York, NY 10001, United States
Email: hello@laluva.com
Phone: +1 917 735 5970
Customer Service Opening Hours:
Monday to Friday – 9:00 AM to 6:00 PM (EST)
We aim to respond within 12 hours.
This policy may be updated from time to time. Please check this page for the latest version.